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Aug 01 2011
Corinne McKay

Passing as "one of them": the client Turing test

During Speaking of Translation’s recent interview with Chris Durban (recording online for free, at that link), Chris mentioned an excellent quality metric for specialized translators: the 10-minute Turing test. A Turing test involves a human attempting to determine if he/she is having a discussion with a computer or with another human. For example, many of you probably remember the ELIZA program, which simulated a psychiatric consultation and was often considered as having passed the Turing test. And as a complete aside, if you’re interested in Alan Turing and his era, you really have to read Neal Stephenson’s Cryptonomicon, often described as “the ultimate geek novel.”

But back to Chris’ advice. In order to pass the translation client Turing test, she advises that we translators should be able to pass as professionals in our field(s) of specialization for at least ten minutes. For example if you’re a medical translator, you should be able to attend a medical conference and at the end of a ten-minute technical conversation with other attendees, you reveal that you’re actually a translator and the attendees say “I can’t believe you’re not a doctor/nurse/medical instrument engineer/etc.” For example, Chris does financial translation for some of France’s leading corporations. During the webinar, she pointed out that this Turing test goal motivates her to stay on top of the world financial news (i.e. the Greek debt crisis), not just the specific topics about which she translates. This gives her greater credibility with her clients, differentiates her from kinda-sorta-specialized financial translators and greases the wheels of conversation when she meets her clients in person.

Fabulous advice: now let’s look at how this works in practice. About six months ago, I decided that I wanted to deepen my own knowledge of international development, one of my primary areas of specialization. I’m not sure I’m at the “I thought you worked for the World Bank!” point yet, but I do feel like I’m improving. Here’s an outline of what I did, and of course feel free to add your own experiences as well.

  • Took some baby steps. I joined the Society for International Development which gets me a subscription to their excellent professional journal, information about their events, and the all-important membership card (wait, maybe I am already an expert!). I also signed up for e-mail newsletters from entities such as Devex, which got me somewhat tuned in to the international development buzz: who’s hiring, who’s working where, who’s in the news all the time, that kind of thing.
  • Plugged in to social media. I started following a bunch of international development entities on Twitter, and I also started reading some blogs that I pegged as the more widely-read international development blogs. These included Owen Abroad, NextBillion, Partners in Health, USAID Impact and Global Development: Views from the Center. As Chris commented, I found that these blogs were not exclusively, or even primarily, related to the work that I do. Some of these blogs don’t relate at all to French-speaking countries that receive international development aid. But all of them relate to the sector as a whole, and that’s really helped broaden my knowledge. I also feel much more informed about some of the “hot” issues in international development, such as pay-for-performance development funding, in which countries get aid based on the results that they achieve, not on the programs that they plan to implement.
  • Got a teeny tiny bit involved. Over time, I mustered the courage to comment on some of these blogs. I’m not sure that anything earthshaking came of it, but I felt like for once, I had done some actual contributing and networking outside the translation industry.
  • Forced myself to do extra research. I’ve been translating French international development documents long enough that I know the terminology pretty well. But on my recent projects, I’ve forced myself to go beyond terminology and do some real research. There’s a big difference between knowing that chaîne du froid means “cold chain” and being able to explain what a cold chain is, why it’s so hard to maintain one in a developing country, what happens when it malfunctions and how new technology like solar power is changing the appliances that can be used in the cold chain. I found this research both very time-consuming and very satisfying.

There’s still room for improvement. I really need to attend some in-person events, and I just couldn’t work my schedule around last week’s Society for International Development World Congress. I also really need to have some one-on-one meetings with people who work in international development to find out how their translation procurement works (most of my current ID clients have come as referrals, or they found me rather than the other way around). But overall, I feel like this effort has really boosted my confidence and competence. Thanks to Chris for this great advice!

Written by Corinne McKay · Categorized: Clients, Professional development

Jul 20 2011
Corinne McKay

Working with direct clients: tips from Chris Durban

This morning, Eve Bodeux and I (in our incarnation as Speaking of Translation) did an interview with superstar translator Chris Durban, focusing on her tips for working with direct clients. Whether you’re just testing the direct client waters or you’ve been in the direct client market for a while, Chris has lots of practical tips and insights that you can apply right away. There’s a free recording of the webinar on the Speaking of Translation website; it’s the first entry under “Free webinar recordings.” You can also join us on August 24 for “Getting Started as a Freelance Translator” which I’ll be presenting. Information about that is here and the cost is $35 until August 15 and $40 after that. Hope to see you there!

Written by Corinne McKay · Categorized: Clients, Professional development, Webinars

Jul 20 2011
Corinne McKay

Vacation recovery: library arrest

The Thoughts on Translation household recently returned from a great vacation; a 337 mile bike ride across our home state of Colorado, finishing with a camping trip in Dinosaur National Monument. This vacation was 100% unplugged (a concept that I wrote about last summer): no Internet or cell phone access for 10 whole days! The plus of this kind of vacation is that it’s a complete mental break: I did not think about work more than a couple of times, other than to jot down a few ideas for long-term projects I’d like to work on. The minus is the backlog to which one returns when one does not check e-mail for 10 days…if I didn’t realize that I was back from vacation when I slept in my own bed, I surely realized it when I downloaded 432 unread e-mail messages. Back to reality!

Because I like to take at least one unplugged vacation every year, I’ve developed a few strategies to cope with post-vacation re-entry. First, I force myself to make peace with the opportunities that I missed while I was away. I just write a courteous “Thank you very much for thinking of me for this project, and of course please keep me in mind for the future” e-mail to anyone who contacted me for work while I was away. Then, when it comes to dealing with those 432 unread e-mails, I implement a technique that I call library arrest. We’re all familiar with the concept of house arrest, but placing yourself under house arrest is minimally useful when your living room is carpeted with filthy camping gear and your fridge contains a lonely jar of horseradish. The post-vacation urge to get things done around the house is just too great. And a café can be too distracting; plus there’s often minimal room to spread out.

Enter the local college library, complete with WiFi, big empty tables (it being, after all, the middle of the summer), freezing cold air conditioning and absolutely nothing to do except work. And if you park yourself in a section where the library’s materials are of no interest to you whatsoever, so much the better! Using the library arrest technique, I was able to make a good dent in my inbox in just a couple of hours rather than the endless days that I envisioned when I first looked at those messages. Feel free to contribute your own post-vacation recovery solutions too!

Written by Corinne McKay · Categorized: Productivity

Jul 01 2011
Corinne McKay

ProZ podcast interview

Romina Bona of ProZ prepared a very nice podcast interview with me and it’s online today. The interview talks a bit about the new edition of my book and also includes some of my tips for beginning freelancers, based on my experiences starting my own freelance business. Thanks to Romina for these great questions; the interview was a lot of fun!

A bit about ProZ, since one reader asked if I am now working for them. No; I don’t have any financial ties to ProZ and whenever they raffle off my books, they are books that I’ve donated at my own expense. I’ll be the first to say that the job boards on auction-style sites are often a grim place; just the thought of people translating for 2 cents a word makes me sad. In addition, I don’t support ProZ’s policy of prohibiting people from posting links to their own websites in the ProZ forums; I think this is counterproductive as long as the person is not a spammer.

However, I want to put it out there that in terms of the free information they offer and the professionalism of their staff, I have found ProZ to be outstanding. For example, I translate a lot of official documents for African immigrants. These certificates often contain wording that is specific to those countries (Senegal, Mauritania, etc.) and is really hard to find in standard French terminology sources. However, ProZ’s terminology forums are a gold mine for this kind of thing, because they attract users from all over the world. Absolutely, you need to be a savvy user of any user-generated content. There’s a lot of noise in those forums, but they have also saved me many times when I’ve found a submission from (for example) an attorney in Burkina Faso for just the term I need.

Also, ProZ’s staff (at least everyone I’ve dealt with) is awesome. Totally professional, efficient and smart! So that’s my $0.02 on ProZ; enjoy the podcast!

Written by Corinne McKay · Categorized: Announcements, Professional development

Jun 30 2011
Corinne McKay

A few random updates

Thoughts on Translation is winding down for vacation, and will be on hiatus until mid-July. A few updates on previously-mentioned issues:

  • Back in March I wrote a post about options for home office phone service. I switched my office line to Vonage Lite (since discontinued by Vonage and repackaged as the US and Canada 300 plan) and I’m quite happy with it. The sound quality is good, my office line now has its own voicemail, I can forward my office calls to another number and I’ve had no outages. The only issues I’ve discovered are that for reasons unknown, the Vonage line cuts in and out if my land line rings while I am talking on the Vonage line, and the Vonage line’s voicemail indicator is not completely reliable. I always get an e-mail when I have a new voicemail, but the stuttered dial tone and flashing modem light indicators periodically malfunction.
  • Speaking of Translation’s book launch webinar went well! Eve Bodeux interviewed me about the new edition of How to Succeed as a Freelance Translator and Michelle Bradley managed the technical aspects with aplomb! If you missed the webinar (or you’re just dying to hear it again!) you can listen to the recording free of charge. Visit SoT’s Listen! page for the link.
  • Speaking of which, if you feel like educating yourself in the comfort of your own office (or maybe procrastinating!), the Listen! page also has the archives of the Speaking of Translation podcast. And really, where else will you find a wrapup of the 2008 ATA conference?

Written by Corinne McKay · Categorized: Announcements, Links

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