Category: Clients

Passing as "one of them": the client Turing test

During Speaking of Translation’s recent interview with Chris Durban (recording online for free, at that link), Chris mentioned an excellent quality metric for specialized translators: the 10-minute Turing test. A Turing test involves a human attempting to determine if he/she is having a discussion with a computer or with another human. For example, many of you …

Some thoughts on volume discounts

I get lots of questions from beginning and experienced translators about volume discounts (charging a lower per-word or hourly rate for larger projects). I actually think that after “how much should I charge?”, “should I offer a volume discount” might be the second most frequently-asked question that I see. Here are a few thoughts, and feel …

What to send clients and colleagues for the holidays

Since we’re on the topic, it’s also time to think about your end-of-year greetings/thank you plans for your clients and colleagues. Obviously these plans will vary depending on your country, customs, budget and time limits, but here are a few suggestions for spreading some cheer, gratitude and name recognition. Holiday greeting basics: Send something. OK; I …