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Direct clients

Jul 06 2015
Corinne McKay

Negotiating on factors other than price

There are a lot of reasons to avoid negotiating on price:

  • Once you take on the lower-paying project, what happens when a higher-paying project comes in?
  • Lowering your rate shows the client that, at least some of the time, you’re willing to work for less than your stated rate.
  • Lowering your rate can cause you to feel resentful of the client or the project (even though you’re the one who agreed to the lower rate).

But what happens when, for whatever reason (interest in the client, interest in the subject matter, interest in bringing in more work in general), you’re offered a lower-paying project and you want to accept it? What other factors might you negotiate with the client?

A longer deadline. If you really want the work, but you and the client can’t agree on a rate, ask the client to extend the deadline. This protects you from having to turn down higher-paying work during the lower-paying project.

The non-translation tasks. Can the client’s admin staff do some of the formatting? Retype numbers from a PDF? Create tables? Do the annoying double-column layout that you’re dreading? Decipher the handwritten notes in the margins?

Faster payment. If you really want the work, can the client reduce their payment terms from 30 or 45 days to, say, 10 days?

Name recognition. Especially for a direct client, you may be able to negotiate for your name, website, etc. to be included on the translation. This can be appealing if the translation will be published/exhibited/distributed.

In certain circumstances, you might also consider doing the job for free instead of reducing your rate. This sounds a bit nutty, but here’s an example: one of my A-list clients approached me about doing a translation for a charitable organization that one of their employees was involved with. In light of the pro bono nature of the project, what was “my best rate?,” they asked. Here, I thought of item 2 on the list above: if I said “I’ll do it for half of my normal rate,” the bottom line would be that, at least some of the time, half of my normal rate is fine with me (which it’s not, even though I really like this client). So in that case, I preferred to do the translation for free, as a contribution to the charitable organization, rather than at a reduced rate.

Obviously, the best option is to have enough work at your regular rates that you don’t need to pursue these options. But I think many/most freelancers end up in situations where they feel torn: the project doesn’t pay their standard rate, but for some reason they want to take it. Readers, other thoughts?

Written by Corinne McKay · Categorized: Clients, Direct clients, Freelancing, Money · Tagged: negotiating, negotiating for translators, rate negotiation

Jun 18 2015
Corinne McKay

Breaking Into the Direct Client Market- FULL

This class session is now full. To view upcoming dates for all of my online courses, visit my website.

My new quick-start course Breaking Into the Direct Client Market starts on July 1, and I have about three spots left. This is a three-week course with minimal homework, three sets of slide shows with audio tracks (finding direct clients, marketing to direct clients, working successfully with direct clients), three question and answer conference calls for the whole group, and an hour of individual consulting time for every student. Registration is $190, or $175 if you’re an ATA member. The class is aimed at people who have experience as translators but are new to the direct client market. If you’re an established translator and you’d like to take my longer, full-featured course Beyond the Basics of Freelancing, it starts on August 19. We just wrapped up the inaugural session of my other new course, Breaking into the Agency Market; the session was full and I got some excellent feedback from the students, so I think that this new format is a good fit for people who want a shorter, less homework-dependent class. One student commented that: “This course rocks! Many of us have had training & experience in the “how to translate/interpret” end of things, but T&I programs, as far as I know, don’t cover the business end. This course fills this gap that’s not covered much by otherwise very good T&I schools.” If you’re interested in joining the July 1 session, hop on over to my website to read the full description or to register!

Written by Corinne McKay · Categorized: Direct clients, Freelancing, Marketing · Tagged: Breaking Into the Direct Client Market, direct clients, working with direct clients

Apr 28 2015
Corinne McKay

Two new online courses

I’m excited to announce two new online courses that I’ll be offering this spring/summer. I’m still running my flagship courses for beginning and experienced translators (Getting Started as a Freelance Translator and Beyond the Basics of Freelancing), but I’ve developed two new quick-start classes for people who want a shorter course with minimal homework, but with lots of one-on-one coaching. Here they are!

Breaking Into the Agency Market starts May 13 and runs for three weeks. I’ll send you three slide show lessons (finding agencies; marketing to agencies; working successfully with agencies), we’ll do three group conference calls and you’ll get an hour of one-on-one coaching with me, which you can do by phone or e-mail. Registration is $190, or $175 if you’re an ATA member.

Breaking Into the Direct Client Market starts July 1 and runs for three weeks. Same format as above (three slide shows, three group calls, an hour of one-on-one time) but for translators who want to work with direct clients. Same price too! $190, or $175 if you’re an ATA member.

I’m excited to launch these new formats and hope to see some of you there!

Written by Corinne McKay · Categorized: Classes for translators, Clients, Direct clients, Marketing · Tagged: freelance business courses, online courses, online courses for translators, translation business courses

Apr 13 2015
Corinne McKay

You don't need 100 clients

A quick but important piece of advice, especially if you’re in the trenches of your first few years of freelancing. Raise your hand if you’ve ever lamented a lack of progress in your freelance business by saying something like, “The problem is that most clients won’t pay my rates,” or “The problem is that most clients don’t need someone who does my language/specialization,” or “The problem is that most clients want someone who can do large projects on short notice.” If you’re honest, you’ve probably said or thought those things at some time: I certainly did during my first few years in business.

But here’s the thing: to build a viable freelance business, you don’t need 100 clients. You need, I’m going to say, four to seven regular clients and then some occasional clients to fill in the gaps. When I looked over my accounting for 2014, I earned about 60% of my income from my top four clients. While you want to be careful about being too reliant on any one client, A-list clients are a good thing: they fill your inbox instead of the other way around; they know and trust you; they take less administrative time because you’ve worked together before.

So this is one situation where you want to think small, rather than thinking big and being needlessly discouraged. Think three clients; five clients; maybe 10. As an example, the American Bar Foundation reports that there are over 47,000 law firms in the US. If you do legal translation, even if 99% of those law firms don’t need your language pair, already have a translator they like, or don’t have any translation needs at all, that still leaves you with 470 clients. So in that case, let’s hope that at least 99.9% of them don’t need you, because then you’re only down to 47 clients which is still too many. That’s an extreme example, but you get the point: now go hunt down the small number of clients that you do actually need!

Written by Corinne McKay · Categorized: Clients, Direct clients, Marketing · Tagged: freelance clients, how many freelance clients, marketing for translators

Apr 03 2015
Corinne McKay

Free webinar: breaking into the direct client market

On April 23, I’ll be presenting Breaking into the direct client market for SDL’s webinar series. It’s free and will last about an hour. I’ll talk about the reasons you might want to work with direct clients, how to design marketing materials for direct clients, how to look for untapped niches in the translation industry, and how to make contact with potential direct clients.

Hope to see some of you there!

Note: SDL let me know that the webinar will be *live only* (no recording).

Written by Corinne McKay · Categorized: Direct clients, Webinars

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  • Upcoming direct client marketing class
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