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Dec 11 2015
Corinne McKay

Winter/Spring coaching groups: early bird rate ends December 15

Just a reminder that the Early Bird rate ($290) for my four-week online coaching groups ends on December 15. I’m running four groups: Getting Started as a Freelance Translator (January), Beyond the Basics of Freelancing (February), Marketing to Translation Agencies (March), and Marketing to Direct Clients (April). Each runs for four weeks and includes weekly slide show lessons and 20 “tasks of the day” so that you can break your work into manageable chunks; we’ll also do a weekly live question and answer session and have an online discussion group for the class.

To read the full course descriptions or to register, visit the online courses page on my website. Each group is limited to 10 people so that you get plenty of personal attention. One “Getting Started” group is already full and I’ve opened a second one (same dates), Beyond the Basics is filling up, and there’s still plenty of room in both “Marketing to…” classes. Hope to see some of you there!

Written by Corinne McKay · Categorized: Buying translations · Tagged: business courses for translators, getting started as a freelance translator, online translation courses, translation courses

Dec 10 2015
Corinne McKay

Sub-optimal rates: "better than nothing," or not?

“The rate isn’t ideal, but it’s better than nothing.” “It’s not what I’d like to be earning, but you have to start somewhere.” “I wasn’t thrilled about the rate, but working is better than not working.” Stop me if you’ve heard this before… But the real question is: is this a valid way of looking at your freelance rates?

Ideally, here’s the situation you want to be in: you don’t even deal with low-paying clients, because you don’t need to. You are busy all the time at your regular rates, and if clients won’t pay those rates, you simply don’t work with them. Or, when you take on lower-paying work (let’s say a book translation, or work for a non-profit that you find meaningful), it’s for a reason: just because you enjoy it, or because you want to contribute to the organization’s mission, or bring a certain author’s work to a different culture, or something like that.

But when you’re looking for more work, or for any work at all, it’s a different story. Then, an experienced translator’s advice to stick to your standard rates and never offer discounts can feel a bit condescending. When, if ever, is a sub-optimal rate better than nothing?

  • Bottom line: rarely. You tell yourself “it’s better than nothing,” but low rates can become a treadmill that’s difficult to dismount. You’re making a few cents a word, so you have to translate 12 hours a day just to keep the lights on. That leaves approximately zero time to market yourself to better-paying clients, or do some networking, or attend conferences where you might meet better-paying clients, or upgrade your skills and marketing presence.
  • When you’re working within a lot of constraints. In most ways, huge agencies are not ideal clients; but they do have some advantages. One of those is that you can generally turn them down many times without fear of losing them as a client, or you can give them windows of time within which you can work. So, if you’re trying to start a freelance business while going to school, or raising kids, or working another job, a huge agency that pays sub-optimal rates might allow you to do that.
  • When you put some parameters on the low-rate work. Working at sub-optimal rates for decades will a) suck the life out of you and b) destroy any love you have for this job. Really, it will. But if you decide that the low-rate work fits your purposes while you… (finish school, sock away enough money to quit your day job, etc.), and if that time period is relatively short, like a couple of years or less, I think it’s more doable.

When is a sub-optimal rate absolutely not worth it?

  • When you’re doing it out of desperation. Desperation is rarely a good precursor of good business decisions. If you’re in sketchy financial shape, you’re probably better off looking for a stable part-time job rather than taking low-rate freelance work. Take the part-time job and then translate pro bono for clients who work for causes you believe in: in the end, you’ll feel much better about yourself. Out-of-the-box tip: look for a job where you could do some translating while you work. For example, I once worked in a fancy office building that needed a receptionist, but there was actually very little work to do. The owner’s technique (because it was hard to keep people in that job long-term), was to deliberately recruit students from the writing program at the local university, with the stipulation that if they committed to staying for a full school year, they could work on their own writing while they sat at the desk.
  • When you could cut fat from your spending budget and avoid the low-rate work. I’ve beaten the freelance frugality drum here and here. Blackbelt frugality isn’t for everyone (although I did get quite a few compliments on the haircuts that my husband gave me in the early 2000s!), but to me, it’s certainly preferable to doing soul-crushing work.
  • When you have the skills to work for better-paying clients, but you never go out and look for them. As I’ve said before, but it bears repeating, there is *so much* interesting, well-paying translation work out there. But, it’s not going to flop into your inbox with a bow on it; you need to be out there (in person, online or both) being in the places where the good clients can find you, or going and knocking on the good clients’ doors and pitching your services. Otherwise, you’re running in neutral in the low-rate market.
  • When you’re telling yourself that the low-paying clients will love you so much, they’ll agree to a big rate increase at some point. Harsh but true: most times, they won’t. Once a client knows that you’re willing to work at a certain rate, you can’t blame them for refusing to pay more. No matter how much a client likes you, most agencies, especially big agencies, have a fairly rigid rate ceiling above which they absolutely will not go, no matter how much they like you. When you want to make more money, you just have to move on.

Readers: any other thoughts on this? And if you’re thinking, “This sounds great, but how do I find work at decent rates?,” you might enjoy this post: To break out of the low-rate market, change these three things.

Written by Corinne McKay · Categorized: Clients, Freelancing, Marketing, Money

Dec 07 2015
Corinne McKay

OT: two ultra-easy holiday gifts to make

It’s that gifty time of year again…and if you, like me, have a surplus of artistic ambition and a deficit of artistic ability, but like to make stuff and don’t want it to look like a preschool art project, here are two really easy crafts that make fun gifts. I have some more complicated things in the works for the next few weeks, but it’s always good to warm the craft juices up a bit. I spent yesterday at home, keeping my daughter company while she worked on her science fair project (strength of recycled versus non-recycled paper…) and worked on these two items:

Groovy fabric belts: requires a sewing machine, but otherwise could not be easier. Literally, if you can sew a straight line, you can make these.
1206151139a
You need: a strip of fabric that’s three inches wide and about six inches longer than the waist of the person who’s going to wear it; matching thread, and a set of 1 1/2 inch D-rings (see below for package). Choose fabric that’s on the stiff side, like home decorating fabric.

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Fold the strip of fabric in half lengthwise, with the right sides together. Sew a narrow (1/4″, so the width of the presser foot on a standard sewing machine) seam around all sides except for one of the narrow ends. Then turn the tube right-side out and iron it so that it lays flat. Top-stitch around the edge.
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Then take one end, pass it through the D-rings, and fold it over a couple of times to avoid raveling.
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Zig-zag stitch across the folded fabric to secure the D-rings:
1206151211
Then eyeball/measure the correct length for the belt, and follow the fold-and stitch procedure, but without the D-rings, on the free end of the belt. If you want the folded part to be on the back side of the belt when the person is wearing it, the fold needs to go on the opposite side of the fabric from the D-ring fold.

It’s always hard to find good crafts for teenagers, once they’re past the fleece stuffed animal stage. My teenage daughter reported that she “would wear this if the fabric wasn’t pink,” so I’d consider that a success.

Paper “inspiration flags”: really, really easy and cute. These are a takeoff on Tibetan prayer flags, but you can customize the words on them, add photos, use only images, etc. I made three strings of these for various friends, including one who just bought a beach house.
1206151510
You need: some brown paper (I had some craft paper lying around, but even a grocery bag would do in a pinch), string or yarn, double-sided tape, Mod-Podge or diluted white glue, a paintbrush, and whatever you want to decorate your flags with. I computer-printed the words and used tissue paper for the backgrounds, but you could use magazine clippings, paint, old wrapping paper, etc.

Cut your paper “flags” to whatever size you want. Mine were about three inches by four inches, and I used five flags per string. Leave a border of about half an inch at the top of each flag (this will be folded over when you string them), then paint the flag with the Mod Podge or diluted glue, and start sticking stuff on (unless you want to just paint them). I did a thin layer of glue, then tissue paper, then a little more glue, then the sheet with the words, then a little more glue. At first, your flag will look white and gunky.
1206151315
Allow the flags to dry, the fold the border over:
1206151316_1
Leaving a free end so that the recipient can hang the flags up, lay the string inside the folded edge and put a piece of double-sided tape on the flap. Fold it over with the string inside, to secure the flag on the string.
1206151456
Then, leave your flags to dry completely, and they will look clear and shiny. You can put spiritual messages, poems, whimsical stuff (I did “Chai is the answer” for a friend who loves chai), photos, favorite memories, or really just about anything.

Have fun! If you liked this post, you can also check out my 2013 holiday crafting post on zombie stuffed animals, origami crane trees, and poetry rocks.

Written by Corinne McKay · Categorized: Off topic

Dec 01 2015
Corinne McKay

How to retain freelance clients

Conventional business wisdom tells us that it’s a lot easier to retain an existing client than to find a new one. Retaining clients (as opposed to finding new ones) allows you to amortize the time you put into finding the client in the first place, the time and effort you put into learning a new client’s style preferences, terminology and payment procedures, and so on. In scanning a few articles before writing this post, I found that large corporations estimate that it costs up to five times as much to land a new client than to hold onto an existing one.

Long-term clients are also more likely to make you a true part of their team, which is always satisfying. In my mind, the only exception to the client retention rule relates to rates. If you have a salaried job and you want a 25% raise, it’s unlikely that your current job will provide that, but a new job might. Likewise, as a freelancer, you don’t want to be tied forever to the rates that your legacy clients pay; when you want to make a big income leap, you need to move on.

But let’s say that you’re mostly interested in retaining clients: other than providing them with excellent translations, here are some tips to holding onto them once you’ve landed them.

  • Send a handwritten thank-you note after you receive their payment for the first project. It doesn’t have to be gushy; just “Thank you so much for the opportunity to work together on your recent (annual report, press release, patent, etc.). I really enjoyed it, and look forward to working with you again in the future.”
  • Ask for feedback on every single job, and explain why it’s important to you. “My goal is to develop a long-term relationship with you; in order to do that, I really welcome your feedback on every translation. This is an important part of my quality process, and any feedback, even if negative, is a huge help in tailoring my translations to your needs and expectations.” Send that with the first job. Then, after every subsequent job, refer to it. “As I’ve mentioned, your feedback is always welcome and appreciated; please let me know if you have any comments on the translation.” I’ve also seen at least one freelancer who includes a link to a short, anonymous “satisfaction survey” on every invoice.
  • Send something for the winter holidays. I send a handwritten New Year’s card (you be the judge of what’s appropriate for your clients’ cultures: some may expect/welcome a “Christmas” card, others may not) to every client for whom I did even one project over the course of the past year. I send my A-list clients a tangible gift: sometimes a wreath (again, judge the cultural appropriateness), or some food that’s associated with where I live (Colorado-roasted coffee, Colorado honey, etc.).
  • Send them news items that might be of interest. This could be as simple as, “I noticed this article about changes in the US patent filing procedure and thought it might be of interest.” Or, if you want to go the whole nine yards, set up Google Alerts on your A-list clients’ names (especially if they don’t speak your target language and thus won’t notice press items that you might notice), then send them the mentions if they seem interesting.
  • Don’t nickle and dime them. This is a personal preference and applies primarily to direct clients. Personally, I prefer to charge a higher rate overall and do really small jobs for free, rather than impose a minimum charge on a client who needs 10 words translated. In general, I do not do minimum charges for direct clients if the job is under about 200 words; I just translate it for free, surmising that in the course of what the client pays me in a year, it all evens out.
  • Ask about the impact of your work. Again, this applies mainly to direct clients, but it’s a good tip for everyone. When I translate something that is intended for a specific impact or goal (university applying for international accreditation or recruiting students for a summer program, international development entity applying for a big grant, etc.), I always follow up with the client and ask about the result. Did they get the accreditation? Did the summer program fill up? Did they win the grant? This shows the client that a) I care and b) I want the translation to have the desired impact. These types of clients are investing in translation to improve something, not to maintain the status quo, so I want to know if that happened.
  • Pick up the phone. I don’t love the phone, and many of my big clients are in Europe, so the time difference is a factor. But, I find that with a client who I’ve never met in person, just being able to put a voice with an e-mail address is a huge help in personalizing the relationship. Likewise, if there is ever anything even minorly tricky that I have to work out with a client (what did they mean by “a more formal tone”?), I always call instead of e-mailing, because a sticky situation can very quickly escalate via e-mail.

Readers, any other client retention strategies to share?

Written by Corinne McKay · Categorized: Clients, Direct clients, Marketing · Tagged: client retention, how to retain freelance clients, retaining freelance clients

Nov 19 2015
Corinne McKay

Winter/Spring online courses: new format and offerings

I’m excited to announce that, subsequent to the survey that I did about a month ago, I’ve reshaped my online course offerings and the winter/spring classes are now open for registration. I’ll be offering four classes in more of a coaching group format, and instead of one major homework assignment every week, I’ll be splitting the work up into 20 “tasks of the day” (one every weekday for the four-week session) and we’ll discuss the tasks in an online discussion group (Don’t worry: not Facebook! Survey says 25% of translators will not do an online course that requires Facebook!).

Over the past two years or so, my online course sessions have continued to fill up, but fewer people have completed the weekly homework assignments, although they still reported that they got a lot out of the class. So, I’m reworking the course material into smaller chunks, and including more ways for participants to interact with each other. The coaching groups will still be limited to 10 people, still include a weekly live question and answer conference call, and still include lots of personal attention!

Here’s what’s in store for the winter/spring session. Early bird rates ($290; $15 discount for ATA members) apply through December 15, and each class runs for four weeks:

  • Getting Started as a Freelance Translator (beginning/new translators only): January 11
  • Beyond the Basics of Freelancing (experienced/established translators only): February 22
  • Marketing to Translation Agencies (all levels): March 14
  • Marketing to Direct Clients (all levels, but must have some experience in the industry): April 11

To read more about any of the courses or fill out the application form, hop on over to my website.

Written by Corinne McKay · Categorized: Classes for translators, Direct clients, Marketing · Tagged: classes for translators, marketing classes for translators, online classes for translators

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